AI Review Reply Assistant

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Customer review replies (3)

AI Review Reply Assistant

Helped businesses respond to customer reviews.

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Tool Information

MARA Solutions is an AI Review Reply Assistant that enables businesses to respond to customer reviews with individualized, human-like responses three times faster. The AI assistant speaks every language and is designed to work for all types of reviews, allowing businesses to copy and paste responses directly into review platforms or online reputation management platforms. The benefits of using MARA include the ability to save time and money, improve overall star rating, increase online reputation, boost response rates, and provide a user-friendly software with consistently high quality. MARA customers have reported an average of 4 minutes saved per answer, with 13.33 hours and 522.92€ saved monthly.MARA has been praised by customers of all sizes, including Deputy General Manager of Steigenberger Hotel Bremen who commented on how the AI “thinks” and writes on its own in every language, General Management at 12.18. Hospitality Mgmt who found the AI’s choice of words to be “more human than [they] imagined it to be,” and Rooms Division Manager at Roomers who noted that the AI saved them 5-10 minutes per response.The AI is designed for easy use, allowing users to copy a review into MARA and generate individualized responses in seconds. MARA eliminates the need to start from a blank page for every response, freeing up time and brain power for the day.

F.A.Q

MARA is an AI Review Reply Assistant that assists businesses in responding to customer reviews swiftly and efficiently. Using AI, MARA generates individualized, human-like responses, allowing businesses to paste these responses directly onto review platforms or online reputation management platforms. User can answer in every language to all types of reviews. The solution is designed to improve overall star ratings, increase the business's online reputation, and boost response rates, all with consistently high quality. It saves time and effort for businesses by cutting down the time of generating responses and improves productivity by doing so three times faster.

MARA is a versatile solution that's compatible with many review platforms. These include Google My Business, Amazon, TripAdvisor, Booking, Yelp, Airbnb Reviews, Google Play Reviews, Apple App Store, TrustedShops, and Trustpilot.

MARA assists in responding to customer reviews by instantly generating unique, human-like responses to reviews, no matter their source, in every language. Users simply copy a review into MARA, and in seconds, they receive an individualized, language-specific response. The response can then be fine-tuned to align with the desired tone and sent directly to the customer.

MARA can generate responses in several different languages, ensuring a tailor-made response to a global audience. The site shows the flags of the United States, Germany, Spain, France, Italy, Portugal, China, India, Russia, and Turkey, suggesting MARA could potentially reply in these languages.

MARA can save businesses an average of four minutes per response, translating to total savings of around 13.33 hours and 522.92€ monthly.

MARA can improve a business's overall star rating by assisting in the timely and meaningful response to every customer review. By expressing that the business values customer feedback and ensures all voices are heard, it can encourage higher ratings from customers.

The process to generate a response using MARA involves three simple steps: Copy a review into MARA, revise the AI-generated response to ensure it matches the desired tone, and then send the response to the customer.

No templates needed' means that MARA generates unique, individual responses to each review, rather than using pre-written or templated responses. This human-like response generation ensures that every review gets a personalized feedback, enhancing the customer's feeling of being valued.

Yes, there is a trial version available for MARA. It allows users to test the AI Review Reply Assistant for the first 20 reviews completely free.

MARA offers a Pay Per Use plan with no monthly fee, where businesses pay 0.40€ per answer. Planned options range from Small (30€/month for 100 responses) to Large (100€/month for 500 responses). Each plan also includes scaled pricing for additional responses beyond the included number.

MARA users have reported an average time saving of four minutes per response compared to creating responses without assistance.

Yes, MARA does integrate with other online reputation management platforms. Businesses using platforms like Customer Alliance can use MARA directly within their favored platforms, creating a synchronous environment for responding to customer reviews.

MARA impacts online reputation by ensuring each customer review receives a personalized response. This not only makes customers feel valued, but it demonstrates to other potential customers that the business cares about individual feedback. This proactive approach to customer review management fosters stronger relationships with customers and ultimately enhances the business's online reputation.

MARA works for all forms of feedback, covering multiple sectors ranging from hospitality with examples like reviews on TripAdvisor or Booking, to feedback from Google My Business, product reviews in e-commerce sites like Amazon, and other feedback sources.

Yes, MARA can translate responses. It can speak the language of the user's customers and even translate for users when responding in a foreign language.

Yes, businesses with existing systems for replying to reviews can easily integrate MARA into their working environment through APIs or a Chrome plugin.

MARA has been highly commended by its current users, with representatives from various organizations noting its speed, the quality of its responses, its user-friendly nature, and the time it saves.

Using MARA offers numerous benefits such as saving time and money, improving the business's overall star rating, increasing online reputation, boosting response rates, and providing a user-friendly software experience with consistently high quality.

MARA provides individualized responses to customer reviews. It uses AI to generate unique, human-like replies that are personalized for each review, rather than deploying pre-written or templated responses.

MARA boosts the response rates of customer reviews by ensuring every review receives a response in a timely manner. With its quick response generation, businesses can easily maintain a 100% response rate, showcasing their dedication to customer feedback.

Pros and Cons

Pros

Responds 3x faster
Speaks every language
Works for all review types
Copy and paste functionality
Improves overall star rating
Boosts response rates
User-friendly software
High quality responses
Saves 4 minutes per response
Saves €522.92 monthly
Easy use design
Eliminates need for templates
Can be seamlessly integrated
Appreciated by various businesses
Generates individualized responses
No credit card required for trial
Suitable for any feedback source
Provides response suggestions instantly
Includes revision feature
Enables reaction to every review
Partners with other platforms
Customizable based on desired tone
Allows saving of responses for later
Easy integration with existing systems
Available in multiple languages
Affordable pricing plans
APIs for custom integration
Supports various feedback sources
Included response fine-tuning feature
Allows response personalization
Suits businesses of all sizes

Cons

No free version beyond trial
Not highly customizable
Cannot group similar reviews
No automated posting feature
Cannot filter by rating
Limited integration with platforms
Additional cost per answer
Doesn't offer sentiment analysis
No built-in tracking of replies
Responses may sound robotic

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Applicable Tasks

business productivity customer