Automate outstanding customer experiences with omnichannel tools.
Tool Information
Aivo Conversational AI is designed to enhance automation in customer experiences through a variety of omnichannel tools and live agent solutions. Included in the Aivo Suite is AgentBot, a conversational AI-powered chatbot for digital channels. The AI co-pilot supports in Live, a feature offering omnichannel live chat for agents. The platform also includes Engage, a tool for creating WhatsApp campaigns and Studio, a low-code integration designer. Instant solutions are available through natural phone conversations offered by Voice. Help provides knowledge microsites that leverage AI-power for search functions. The suite also houses a Beta feature - Video Conversational AI, which uses hyper-realistic avatars paired with conversational AI. Aivo can also be integrated with other platforms like Genesys and Zendesk. The platform is widely used in sectors like banking, commerce and telecommunications. Aivo's AI technology can generate unique auto-responses and understands natural conversations, enhancing customer experience. With Aivo, businesses can design customer experiences and automate queries, available 24/7 across all channels.
F.A.Q
Aivo Conversational AI is a platform designed to enhance the automation of customer experiences. It offers various omnichannel tools and live agent solutions to streamline customer interactions. The AI's suite includes several modules like AgentBot, Live, Engage, and Studio. It also includes a tool for creating WhatsApp campaigns, a low-code integration designer, and support for natural phone conversations offered by Voice. It provides knowledge microsites that use an AI-powered search engine and a Video Conversational AI feature that uses hyper-realistic avatars. This technology functions 24/7 across all channels, ensuring consistent and automated customer care.
AgentBot is a part of the Aivo Suite and acts as a conversational AI-powered chatbot for digital channels. It is designed to handle customer inquiries autonomously, allowing for seamless interactions and enhancing customer experience.
Yes, Aivo can be integrated with other platforms. Some of the known integrations include Genesys and Zendesk, further enhancing its ability to offer comprehensive customer service solutions.
The AI co-pilot in the Live feature of Aivo assists agents during omnichannel live chats. By offering suggestions and data-backed responses, it enables agents to deliver high-quality, consistent customer service across multiple platforms.
Engage is a feature within the Aivo Suite designed for creating WhatsApp campaigns. With it, businesses can design their WhatsApp campaigns easily and without coding, send relevant offers, notifications, and discover new business opportunities.
Aivo’s AI technology enhances customer experience by understanding natural conversations and generating unique auto-responses based on these interactions. This leads to a more personalized interaction with customers, promotes engagement and provides solutions to customer queries around the clock.
Aivo is widely utilized across various sectors including banking, commerce, and telecommunications. It aids these industries in providing enhanced customer service via streamlined and automated responses.
Studio in the Aivo suite is a low-code integration designer. It acts as a bridge facilitating hyper-connectivity between Aivo’s platform and third party tools, thus providing instant solutions to customer queries.
The Voice feature in the Aivo Suite provides instant solutions through natural phone conversations. This tool allows businesses to interact with their customers via voice, adding a personal touch and convenience to the customer experience.
Help in the Aivo Suite provides knowledge microsites powered by AI for search functions. These microsites can be utilized to store and relay information relevant to customer inquiries, thereby assisting in resolving queries effectively.
Video Conversational AI is a Beta feature in the Aivo suite. It uses hyper-realistic avatars paired with conversational AI to create even more engaging and immersive customer interactions.
Aivo provides the Engage feature, which allows businesses to design WhatsApp campaigns easily and without coding. Businesses can send relevant offers, notifications, and discover new business opportunities through WhatsApp.
The 24/7 service availability in Aivo refers to the constant availability of the AI-powered features of Aivo. These solutions are always accessible, offering real-time automated customer service across all channels at any time of the day.
Yes, Aivo Conversational AI can generate unique auto-responses. It does so by comprehending natural conversations which allows it to create distinct and customized responses, ensuring a personalized approach to customer service.
Aivo improves automation in customer experiences through its suite of AI-powered tools like AgentBot, Live, Engage, and Studio. These tools can understand natural dialogues, generate unique responses, and provide information, all in real-time and across multiple channels. The conversational AI technology forms the backbone of these operations, providing seamless 24/7 customer service.
Aivo's enterprise conversational AI stack is significantly beneficial for several types of industries, including Fintechs & Banking, Retail & Ecommerce, Telecom, and more. The AI enhances customer service operations, automates responses, consolidates service channels, and provides comprehensive customer experiences.
Aivo’s platform can be integrated with a variety of platforms, facilitating seamless customer experience. Known integrations include Genesys and Zendesk.
Aivo's AgentBot significantly enhances digital channels by autonomously handling customer interactions. This AI-powered chatbot can understand natural conversations and reply with unique auto-generated responses, enhancing the user experience on those digital platforms.
Aivo's solution is very effective in automating and solving customer queries. Its ability to understand natural conversations, generate unique auto-responses, and provide customers exactly what they're looking for makes it efficient in resolving customer inquiries and elevating customer experiences.
Aivo's Conversational AI powered suite plays a significant role as it understands natural conversations, connects to the business's tech stack, and delivers customers exactly what they are looking for. It enables businesses to design customer experiences and automate responses to queries, improving customer satisfaction and service efficiency.
Pros and Cons
Pros
- Automation in customer experiences
- Omnichannel tool suite
- Live agent solutions
- WhatsApp campaign creation
- Low-code integration designer
- Natural phone conversation support
- Integration with Genesys and Zendesk
- 24/7 service across all channels
- Unique auto-responses generation
- Understands natural conversations
- Widely used in banking
- commerce
- and telecommunications
- Campaign creation without coding needed
- Hyperconnectivity with third-party tools
- Employs hyper-realistic avatars
- Supports Instagram and Twitter integration
- High customer satisfaction rates
- Call center volumes reduced
- Effective for telecom industry
- Supports WhatsApp
- Telegram channels
- Detailed ebooks and resources available
- Industry specific solutions in ecommerce and banking
- Enables creation of omnichannel banking assistant
- Helps increase sales team productivity
- Helps to create automated conversational journeys
- Easy to learn and implement
- Resolves a high percentage of customer inquiries
- Decreases call center volumes
- Gartner recognized as Niche Player
- G2 crowd awarded in summer 2020
- Customer reviews available on G2
- Suggested for various industries like education
- healthcare
- utilities
- government
- Security-accredited systems
- Job opportunities available for professionals
Cons
- Chatbot auto-response limitations
- Potential Beta feature bugs
- No multi-language support
- Dependency on third-party platforms
- Limited to specific industries
- Not fully customizable
- Potential over-dependency on WhatsApp
- Limited avatar realism
Reviews
You must be logged in to submit a review.
No reviews yet. Be the first to review!
Similar Tools
Embark on a unique AI text based adventure with AI Adventure.
TBD
Free
