Tool Information
Certainly is a Conversational AI platform designed to create a digital twin of a company's best salesperson. It enables businesses to provide personalised customer experiences, reduce wait times, help with purchase and checkout processes, and manage post-sales customer support. It can be integrated with a wide range of business systems and services, and uses AI to understand customer intent and provide relevant product recommendations. It also allows companies to collect zero-party data for use in hyper-customising shopping experiences, increasing brand loyalty and customer lifetime values. Certainly provides an easy-to-use no-code platform for business users and APIs for developers, and is trusted by companies worldwide.
F.A.Q
Certainly is a Conversational AI platform that enables businesses to digitally mirror their top salesperson. It understands shoppers, enhances their buying experience, and improves conversion rates. The platform helps businesses deliver dynamic support, reduce wait times and generate ecommerce revenue.
The Certainly platform offers several features. It provides a no-code platform for business users and APIs for developers. It supports conversation creation, personalizes customer experiences, assists with purchasing and checkout, and manages post-sale customer support. Additionally, it collects zero-party data and integrates with a wide range of business systems for businesses to provide more customized shopping experiences.
Certainly digital twin technology listens to visitor's wishes, takes them to the right products, and gives intent-based product recommendations. It personalizes customer experiences, delivering dynamic support throughout a customer’s web-based journey. It helps the customers find exactly what they need when they need it, improving conversion rates.
Certainly reduces customer wait times by providing 24/7 automated assistance, handling inquiries efficiently and autonomously. This speedy, constant availability accelerates customer support and eliminates the prospect of customers waiting to be attended to, thus improving customer satisfaction.
The digital twin technology by Certainly creates a virtual replica of a company's best salesperson. This enables the AI bot to mimic top-performing sales strategies, guidance, and negotiation techniques in providing personalized customer experiences, responding to customer queries, assisting in purchases and checkouts, and managing post-sales support.
Certainly assists with the purchase and checkout process by understanding customer's wishes and guiding them accurately to the products they desire. It can express product benefits, upsell, cross-sell, add items to the cart, and help customers navigate through the checkout process effectively. Post-sales, it provides support by assisting with FAQs, shipping, delivery, returns, etc.
Zero-party data is collected from automated chats with visitors. It consists of direct consumer interactions and insights that the customers willingly share. Certainly uses zero-party data to hyper-customize shopping experiences, increase brand loyalty, and enhance customer lifetime value.
Certainly manages post-sales customer support by assisting with FAQ, shipping delivery, returns, and more. It ensures a smooth customer journey and ticket deflection at scale on a round-the-clock basis, improving customer satisfaction and loyalty.
Certainly can be integrated with numerous business systems and services. It offers a no-code template for business users and hyper-flexible APIs for developers. It can be connected to all business systems effortlessly with the help of a dedicated team.
The no-code platform provided by Certainly allows business users to set up and manage AI chatbot operations without any coding knowledge. It offers a user-friendly interface where users can create automated responses, handle transactions, and gather data among other features.
Certainly provides APIs for developers to integrate the AI platform with existing business systems and services. These APIs offer flexibility and customization options, facilitating dynamic integration and process automatization based on the specific requirements of a business.
Certainly uses AI to understand customer intent by analyzing customer interactions, conversations, and behaviors. The AI assistant listens to the visitors’ wishes, provides intent-based product recommendations, and leads them to the right products, thereby helping businesses provide a more personalized and engaging shopping experience.
Certainly uses zero-party data collected via automated chats, offering insights that can be used to hyper-customize shopping experiences. This strategy, combined with the ability to provide personalized, immediate, 24/7 customer assistance, contributes in increasing customer loyalty and lifetime value.
Certainly optimizes shop-floor assistance through AI, guiding the shopping experience like a top salesperson. It helps customers in finding exactly what they need, reduces returns by accurately addressing customer needs and queries, and enhances conversion rates by facilitating a smoother shopping journey.
Certainly improves the shopping experience by acting as a virtual salesperson that understands and caters to shopper's needs. It guides them to the right products, provides accurate and timely assistance, and addresses all queries. It even helps with adding items to the cart and navigating the checkout process.
Certainly is trusted by and serves several companies worldwide, such as Carlsberg, Joseph Joseph, Booking, Matas, Lucy & Yak, The Fragrance Shop, CCP Games, Interflora, and Rockwool, among others.
When Certainly creates a 'digital twin of your best salesperson', it means the AI replicates the behavior, knowledge, and effectiveness of your top salesperson. It uses the AI's precision and scalability to interact with customers, provide personalized recommendations, assist in purchases and checkouts, and offer post-sales support.
Based on testimonials from platforms supporting multiple languages, it can be inferred that Certainly does support multilingual conversations. This enables it to serve a global customer base and assist customers in their preferred language.
Certainly helps collect zero-party data through automated chats with customers. It encourages customers to willingly share their preferences, wishes, and other details, which fuels the platform's ability to hyper-customize shopping experiences, thereby enhancing brand loyalty and customer lifetime value.
The Ecommerce Corner on the Certainly platform likely offers exclusive webinars along with platforms like library and blog, which have insight-filled playbooks, industry knowledge, news, and guides. While it is not explicitly stated what Ecommerce Corner contains, it likely includes resources and tools designed specifically for ecommerce businesses.
Pros and Cons
Pros
- Personalised customer support
- Reduces wait times
- Helps with purchase process
- Helps with checkout process
- Manages post-sales support
- Understands customer intent
- Provides product recommendations
- Collects zero-party data
- Hyper-customizable shopping experiences
- No-code platform
- APIs for developers
- Wide range of integrations
- Improves conversion rates
- Reduces returns
- Supports pre-purchase interactions
- Supports purchase interactions
- Supports post-purchase interactions
- Increases brand loyalty
- Increases customer lifetime values
- Expresses product benefits
- Can upsell and cross-sell
- Helps with order status
- Helps with returns
- Answers FAQs
- Gives intent-based recommendations
- Handles ticket deflection at scale
- Operates 24/7
- One-click integrations
- Templates for business users
- Flexibility for developers
- Automates chats with visitors
- Revenue generation tool
- 50% tickets solved autonomously
- 20% increase in order value
- 3X increase in conversions
- Easy communication with developers
- Fast responses from support
- Maintains multiple languages
- Helpful for student learning
- 92% customer satisfaction rate
Cons
- Not open source
- Limited language support
- Limited compatibility
- No stated confidentiality measures
- Depends on third-party integrations
- Potential limitations for customization
- Requires plug-ins for full functionality
- No specific privacy data handling
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